Last updated: [17-September-2025]

At Up The Ranks, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application and related services. We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

By using Up The Ranks, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our application and services.

Introduction

Up The Ranks is an interactive trivia game that allows players to compete head-to-head by ranking answers across categories such as science, mathematics, and sports. To deliver this service, we collect certain personal and gameplay-related information.

This Privacy Policy outlines what information we collect, how we use it, the rights you have under Canadian law, and the steps we take to safeguard your data. The policy applies to all users of our mobile app, landing page, and any associated services.

Information We Collect

We collect information that is necessary for the operation of the app, the user experience, and compliance with Canadian law. The information we may collect includes:

• Personal Information (provided by you):
  • Name, username, or display name.
  • Email address (used for account creation, login, and communication).
  • Passwords or login credentials (securely encrypted).
  • Profile photo (optional).
• Gameplay Data:
  • Scores, ranks, progress history, achievements, and rewards earned.
  • Game performance and interaction data used for leaderboards.
• Technical and Device Information:
  • IP address, device type, operating system, and version.
  • Log data such as time and duration of play sessions.
  • Unique device identifiers.
• Cookies and Analytics Data (landing page only):
  • Browsing activity, click patterns, and referral links.
  • Analytical information through tools such as Google Analytics (if applicable).
• Social Media Data (optional):
  • If you choose to connect your account through social platforms, we may collect publicly available profile information you authorize.

How We Use the Information

We use collected information strictly for the purposes outlined below:

• To create and maintain your account.
• To provide access to the game, leaderboards, and rewards.
• To track your progress, rankings, and performance statistics.
• To send you important updates, notifications, or promotional communications (with your consent under CASL).
• To analyze gameplay and app usage trends to improve features and performance.
• To ensure fair play by detecting fraud, cheating, or abuse.
• To comply with legal or regulatory requirements.

We will not use your personal information for purposes beyond those identified without obtaining your consent.

Consent

By creating an account and using Up The Ranks, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us. Please note that withdrawing consent may limit your ability to access certain features or use the app fully.

Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. Information may be disclosed only in the following situations:

• Service Providers: We may share data with trusted third-party providers (e.g., cloud hosting, analytics, push notification services) to help us operate and improve the app.
• Legal Compliance: We may disclose information if required by law, court order, or regulatory authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transaction.

All service providers are required to safeguard your information in compliance with Canadian privacy standards.

Data Retention

We retain your personal and gameplay data only for as long as it is necessary to provide you with the service or as required by law.

• Account data will be kept while your account remains active.
• If you delete your account, we will securely delete or anonymize your data within a reasonable timeframe, unless retention is required by law.

Security of Information

We take reasonable steps to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Security measures may include:

• Encryption of sensitive data.
• Use of secure servers and firewalls.
• Restricted access to personal information by authorized personnel only.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Children’s Privacy

Up The Ranks is intended for users aged 13 and older. We do not knowingly collect personal information from children under the age of 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

If your app plans to allow children under 13 with parental consent, you must add a COPPA-style parental consent clause, let me know if you want me to include that.

Your Rights Under Canadian Law

Under PIPEDA, you have the following rights:

• Access and Correction: You may request access to your personal information and request corrections if it is inaccurate.
• Withdrawal of Consent: You may withdraw your consent to the collection and use of your personal data at any time.
• Deletion: You may request deletion of your account and related personal data.
• Complaint: You may file a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated.

Requests can be made by contacting us at the address provided below.

International Data Transfers

If your data is stored or processed outside Canada (e.g., cloud services in the United States), it may be subject to the laws of those jurisdictions.

We take steps to ensure that appropriate protections are in place when your data is transferred internationally, in accordance with Canadian law.

Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or features of the app.

• Updates will be posted on our landing page and within the app.
• Continued use of the app after updates constitutes your acceptance of the revised policy.

Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Company Name: Up The Ranks

Company website: uptheranksapp.com

Company email: derek@uptheranksapp.com

Contact number: 519-365-4549